Job Description

At OrthoArizona, we’re bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.

Today we’re one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 65 locally and nationally renowned providers across 23 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our team members.

Being a part of the OrthoArizona team will allow you to join a company that values patient care and high employee satisfaction. Full time OrthoArizona employees are eligible for a great benefits package, which includes Paid Time Off (PTO), health insurance, life insurance, short-term disability, long-term disability, vision, dental, and 401k.
DUTIES AND RESPONSIBILITIES

  • Prepares patients for examination and treatment, including taking vitals and recording patient history

  • Inputs and maintains appropriate EMR documentation

  • Prepares exam and treatment rooms with necessary equipment

  • Prepares injections, removes and applies splints and casts, and applies dressings

  • Prepares and maintains supplies and equipment for treatment, including sterilization techniques

  • Assists providers in preparing for minor office procedures

  • Assists with scheduling of tests and treatment

  • Obtains prior authorization as needed for referrals and documents authorization status in EMR

  • Triage MA calls, including directing non-clinical inquiries appropriately

  • Handles pre-op and post-op calls, providing guidance and patient education

  • Closely monitors voicemail and phone calls, screening and routing messages appropriately

  • Maintains inventory and stocks exam rooms

  • Assists in care and maintenance of equipment and exam rooms

  • All other duties as assigned


BEHAVIORAL EXPECTATIONS
Philosophy                                                                              
  • Supports the organization's ideology, mission, goals, and objectives                            
  • Performs in accordance with the organization's policies and procedures                                    
  • Follows the organization's standards for ethical business conduct             
  • Performs in accordance with the organization's policies and procedures       
  • Participates in organization and department committees, meetings, in-services and activities
  • Seeks out additional assignments and duties                                                                              
  • Demonstrates outstanding customer services                                                                            
Work Quality                                                                         
  • Performs duties in an accurate and organized manner                                                             
  • Adheres to practice policies and procedures in performance of duties                                                         
  • Ensures knowledge of job and asks questions when unsure                                      
  • Completes duties within appropriate timeframes                                                                                    
Personal Attributes                                                                           
  • Shows initiative and dependability including punctuality and attendance       
  • Displays good judgement                                                                                   
  • Cooperates and is flexible                                                                                  
  • Promotes and maintains positive working relationships & work environment with physicians, leadership, co-workers, direct reports and indirect reports                                                  
  • Follows appropriate dress code presenting a professional image                                                                        
Customer Service                                                                                
  • Fosters a culture of outstanding patient and customer service showing courtesy in interactions with patients, providers, and co-workers                                                                                     
  • Presents good telephone skills                                                                          
  • Responds promptly to patients, co-workers, leadership, and provider requests                                                                                    
Communication and Teamwork                                                                                
  • Expected to be a positive and responsible team member with a positive attitude                           
  • Has exceptional communication skills and presents good oral and written communications                                                                                    
  • Professional Competence                                                                              
  • Participates in learning experiences in practice and outside                                                    
  • Seeks new learning experiences by accepting challenging opportunities and responsibilities
  • Welcomes suggestions and recommendations          

QUALIFICATIONS
  • Knowledge of examination, diagnostic, and treatment room procedures                                    
  • Working knowledge of medical terminology and anatomy                                                                     
  • Familiarity with equipment and instruments necessary to deliver patient care                    
  • Knowledge of handling blood products and disposing of contaminated items                  
  • Knowledge of universal precautions                                                                               
  • Ability to take vital signs and record results                                                                                
  • Understand/Perform training on electronic medical record software                                                         
  • Continue to expand knowledge of electronic medical record software as updates occur            

MINIMUM QUALIFICATIONS
  • High School diploma or equivalent required
  • Graduation from an accredited Medical Assistant program
  • Current CPR certification                                         

PREFERRED QUALIFICATIONS
  • One year of experience in medical office

  • Experience in Pain Management is a plus


 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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