Job Description

Therapy Phone Operator
 
About OrthoArizona: 
At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona has become the premier orthopedic group across the valley.  Since that time, we have grown to have over two dozen locations and over 75 orthopedic specialists. 
  
Our multi-specialty orthopedic clinics have additional convenient services such as Pain Management, Physical & Hand Therapy, Athletic Performance, X-ray and MRI, InstantOrtho a Walk In Clinic for Urgent Orthopedic Conditions and more! We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive high-quality musculoskeletal care. We need professionals who share our vision and the commitment to see it through 
 
Pay Starting at $17 per hour. 
 
As a Therapy Phone Operator with OrthoArizona, you will get to: 
  • Answer the phone in a prompt, courteous, and helpful manner. 
  • Screen and route calls to the appropriate departments. 
  • Direct patient concerns and/or complaints to the appropriate channels. 
  • Create phone notes in the EMR to document the details of calls as needed. 
  • Assist in uploading medical records to the EMR system. 
  • Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart. 
  • Ensure necessary information is attached to all appointments for the month’s schedule. 
  • Alert the authorization and benefits team if the patient needs additional visit authorization or is missing necessary appointment information. 
  • Assist with other duties as needed during downtime. 
  • Continue to expand knowledge of practice management software as updates occur. 
  • Follow all company standard operating procedures. 
  • All other duties as assigned. 
Qualifications: 
  • Excellent customer / patient service. 
  • Knowledge of medical terminology. 
  • Working knowledge of computer programs. 
  • Excellent written and verbal communication skills. 
Minimum Qualifications 
  • High School diploma or GED. 
Preferred Qualifications 
  • Bilingual is a plus. 
  • Basic phone handling skills. Contact Center experience. 
  • Basic knowledge of insurance plans and the specialty referral process. 
Full Time Benefits: 
  • Robust paid time off package including, sick time, holidays, & paid time off! 
  • Health Savings account company contributions. 
  • Dental & Vision insurance. 
  • Company paid life insurance policy the option to purchase additional benefits to protect you from what life throws at you. 
  • 401(k) with a company contribution profit sharing! 
  • Pet insurance. 
  • ID Theft protection & Legal assistance. 
 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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