Job Description

Senior Manager, Operations - Pain Management
 
About OrthoArizona: 
At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists. 
 
Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees. 
 
As a Senior Manager, Operations with OrthoArizona, you will get to: 
  • Provide oversight on all clinic operations for multiple site locations.  
  • Partner with regional director on setting goals, strategies, and objectives for the overall productivity of each site  
  • Lead clinic operations team by creating a positive environment, provide feedback and recognition, and foster a culture of collaboration, innovation, and learning. 
  • Delegate tasks and responsibilities to empower site leaders and support overcoming challenges and obstacles, and foster growth and development. 
  • Drive change within the sites including process improvement, policy development, enhancements to patient care, etc. 
  • Establish performance management metrics within sites and monitor progress towards key objectives. 
  • Promote and facilitate resolution of problems and conflicts related to operations, staff and patient services. 
  • Maintain positive relationships with critical stakeholders and collaborate with leaders and physicians to provide appropriate support resources; ensure adequate staffing levels in all departments and sites. 
  • Assist with recruiting efforts to proper staffing ratios including interviewing and effective onboarding and training of new hires. 
  • Work with human resources, play a large role in employee relations procedures including effective verbal and written documentation, coaching, draft performance improvement plans, up to being involved in employee terminations. 
  • Perform regular 1:1 communication and feedback for direct reports: clinic managers, site coordinators, etc. 
  • All other duties as assigned. 
Minimum Qualifications: 
  • Minimum 5 years progressive leadership experience in a healthcare / physician operations and leadership. 
  • Effective communication and interpersonal skills. 
  • Strong Problem-solving and decision-making abilities. 
  • Performance management experience including coaching, terminations, etc. 
  •  Ability to work well under pressure and meet deadlines. 
Preferred Qualifications: 
  • Bachelor's degree in business administration or health care administration or equivalent experience required. 
  • Knowledge of medical industry best practices. 
Full Time Benefits: 
  • Robust paid time off package including, sick time, holidays, & paid time off! 
  • Medical with multiple different plan options. 
  • Health Savings account company contributions. 
  • Dental & Vision insurance. 
  • Company paid life insurance policy the option to purchase additional benefits to protect you from what life throws at you. 
  • 401(k) with a company contribution profit sharing! 
  • Pet insurance. 
  • ID Theft protection & Legal assistance. 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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