Job Description

OrthoArizona Mezona Division in Gilbert, AZ is looking for a candidate who has an energetic, upbeat, and positive attitude who is able to 'smile' through the phone and who has professional experience in the Healthcare setting. Delivering great customer service is one of the top goals in this position.

Job Summary:

This is a full time position (approximately 40 hours/week), Monday through Friday (closed on weekends and some holidays), starting shift is 8:30 am to 5 pm. 

Main responsibility would be working out of our contact center and scheduling patients for over 35 providers (orthopedic specialists, podiatrists, and physician assistants) across four different office locations in the South East Valley.

Contact Center is located onsite and within the office so you have the opportunity to directly communicate with the providers, medical assistants, and the rest of our staff including our Billing department. Our center also includes various roles and responsibilities outside of scheduling patients such as operator (triage phone calls and assist with any/all incoming inquiries) and intercepting and/or requesting referrals from external offices and providers.

Preferred skills/experience:

  • Basic phone handling skills/contact center experience
  • Basic knowledge of insurance plans and the specialty referral process
  • Working experience in the healthcare field
  • Knowledge of human anatomy and physiology is a plus!
  • Experience in a multi-provider medical practice. (Minimum of 1 year) – Healthcare information systems, GE Centricity Preferred
  • Orthopedic experience

Minimum Qualifications

Knowledge, Skills & Abilities:

  •  Reads, speaks, understands and writes proficiently in English.
  •  Works independently and is self-directed.
  •  Works effectively in a team environment.
  •  Organizes, prioritizes, and coordinates multiple activities and tasks.
  •  Produces work in high quantity and quality.
  •  Use of multi-line telephones and other office machines.
  •  Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
  •  Knowledge of medical terminology.

Education:

High School Diploma or GED

Preferred Associates Degree or above