Job Description

Are you a passionate quality and risk professional ready to lead and transform quality systems in a growing orthopedic healthcare organization? OrthoArizona is seeking an experienced Director, Quality & Risk to join our team to drive operational excellence while designing and implementing robust quality management processes and procedures.
 
Position Impact:
The Director of Quality and Risk is responsible for overseeing OrthoArizona’s quality assurance, risk management, and compliance programs. This senior leadership role is critical for ensuring that the organization delivers high-quality services to our patients, while minimizing risks, improving operational processes, and maintaining compliance with relevant industry regulations and standards. The role will lead initiatives to monitor, assess, and improve quality management systems and risk management practices across the organization. The role requires a strategic thinker with strong analytical, leadership, and communication skills, as well as an in-depth understanding of risk assessment methodologies and quality assurance principles.
 
What you get:
  • Affordable medical, dental, and vision plans
  • Health Savings account with a company match
  • A variety of Voluntary supplemental plans to choose from (life, STD, LTD, Critical Illness, Accident, Hospital)
  • 401(k) - upon eligibility, receive an automatic company contribution and profit share
  • A robust time off package including Paid time off, Sick time, 7 paid holidays, a floating holiday, and continuing education)
  • Benefit add-ons like Legal, ID theft, Pet Savings
Key Responsibilities:
Quality Management:
  • Lead the development, implementation, and maintenance of a comprehensive Quality Management System (QMS) that ensures services meet expectations and regulatory requirements.
  • Facilitate quality improvement including coordinating review of charts and coding, and gather feedback between physicians in a privileged setting.
  • Oversee quality assurance processes, including inspections, audits, and corrective/preventive actions (CAPA).
  • Conduct regular quality audits to identify process inefficiencies or non-conformances and work with teams to address gaps.
  • Collaborate with legal, operations, and other departments to ensure continuous quality improvement.
  • Develop and maintain key performance indicators (KPIs) for quality performance and track organizational metrics to drive improvements.
Risk Management:
  • Lead the risk management framework, including identifying, assessing, and mitigating risks across all areas of operations.
  • Establish a risk management process for identifying, analyzing, and prioritizing risks, and develop appropriate mitigation strategies.
  • Develop and implement risk assessments, business continuity planning, and crisis management protocols.
  • Provide regular reports to executive leadership on risk exposure, status of mitigation efforts, and any emerging risks.
  • Foster a culture of proactive risk identification and management within all teams and departments.
Compliance & Regulatory Oversight:
  • Ensure the organization’s quality and risk management practices comply with industry regulations, standards, and internal policies (e.g.,HIPAA, OSHA, etc.).
  • Stay updated on changes in relevant regulations and ensure compliance with applicable federal, state, and local laws.
  • Manage internal and external audits to verify compliance and ensure all corrective actions are properly addressed.
  • Serve as the point of contact for regulatory agencies and maintain relationships with external auditors or certifying bodies.
Team Leadership & Development:
  • Lead, mentor, and develop a high-performing team of quality and risk management professionals.
  • Provide training and development opportunities to enhance the team’s technical skills and knowledge of quality/risk management standards.
  • Foster collaboration and ensure cross-functional teams are aligned on quality and risk initiatives.
Strategic Planning and Reporting:
  • Collect and manage quality metrics at a group level and package for presentation to payers and value-based care programs.
  • Develop and execute strategies to improve organizational quality standards and reduce risk exposure.
  • Present risk and quality management findings to senior leadership and stakeholders, providing insights and recommendations for improvement.
  • Create and deliver regular reports on quality performance, risk assessments, and mitigation strategies.
Incident Management and Problem Solving:
  • Investigate incidents, customer complaints, and non-conformances to identify root causes and implement corrective actions.
  • Lead failure analysis and problem-solving initiatives using methodologies like root cause analysis (RCA), failure mode effects analysis (FMEA), etc.
What you bring:
Education and Experience:
  • Bachelor’s degree in business administration, Engineering, Healthcare, or a related field. A master’s degree is a plus.
  • At least 8-10 years of experience in quality management, risk management, or regulatory compliance, with at least 5 years in a leadership or director-level role.
  • Experience in [industry-specific experience, e.g., healthcare, manufacturing, pharmaceuticals, technology, etc.] is preferred.
  • Professional certifications such as Six Sigma Black Belt, Certified Quality Engineer (CQE), Certified Risk Management Professional (CRMP), or other relevant certifications are highly desirable.
  • 3 years of Acute Care Nursing clinical experience
  • 3 years Quality or Case Management experience
  • 1 year or management experience
Skills and Competencies:
  • Master’s in nursing or healthcare related field with a valid Arizona RN License (Preferred)
  • Certification in HealthCare Quality (CPHQ) or Healthcare Compliance(CHC) (Preferred)
  • Strong knowledge of quality management systems (QMS), risk management methodologies, and industry standards.
  • Experience in an orthopedic medical group or hospital setting strongly encouraged
  • Expertise in conducting risk assessments and developing risk mitigation strategies.
  • Exceptional problem-solving and decision-making skills.
  • Excellent leadership and team management abilities with a focus on continuous improvement.
  • Ability to analyze complex data and present findings to senior leadership.
  • Strong communication, interpersonal, and negotiation skills.
  • Proficiency with quality management software, data analysis tools, and MS Office Suite (Excel, PowerPoint, Word).
Personal Attributes:
  • Detail-oriented with a focus on accuracy and compliance.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong business acumen and a results-driven mindset.
  • High level of integrity and ethical standards.

Application Instructions

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